Refund policy

The 7-day window

You may request a full refund within 7 days of purchase, for any reason. You do not need to justify the request, and you do not need to delete the files first — though we trust you to stop using content you have been refunded for.

Refunds are returned to the original payment method. Depending on your bank, the money usually appears within 5–10 working days.

What the charge is called on your statement

Your bank statement will show Hotmart, not this shop, because Hotmart takes the payment. This surprises people, and an unfamiliar name on a statement is the most common reason a genuine purchase gets reported to a bank as fraud.

If you see a Hotmart charge you do not recognise, please write to support@vigilia.shop before contacting your bank. We will identify the order and, if you want it refunded, refund it the same day — which is faster for you than a dispute, and does not put a mark on your card.

Who processes the refund

Purchases on Vigilia are processed by Hotmart, our merchant of record. Hotmart is the seller of record for your transaction: it charges your payment method, issues your receipt, and executes refunds back to the same payment method.

You can request a refund either from us directly (fastest — see below) or through the order links in the receipt Hotmart emailed you at purchase. Both routes end in the same place.

Your statutory rights in the EU and UK

Digital content delivered immediately is normally exempt from the statutory 14-day withdrawal right once delivery has begun, because you consent to immediate delivery at checkout.

We choose to offer the 7-day refund anyway. This policy is granted voluntarily and sits on top of your statutory rights — it never replaces or reduces them.

How to request a refund

• Email support@vigilia.shop from the address you used at checkout.
• Include your order number from the Hotmart receipt, or the approximate date and amount of the purchase.
• You do not need to explain why. A sentence is enough.

Collections and discounts

A collection is refunded as a whole, the same way it was purchased. If a discount code was applied, the refund covers the amount you actually paid.

Fair use of this policy

This policy exists so that no one is stuck with a purchase that was not right for them. Repeatedly purchasing, downloading, and refunding the same content is not what it is for, and we may decline refunds where the pattern makes that intent clear.